Shipping & Returns

Shipping Times

During the holiday season we will be processing most orders as fast as we can, usually within 1 business day. The last day we will be shipping orders is December 19. We will return from our holiday break the first week of January and resume normal processing times. Shipping time may vary depending on where you are located. All orders ship from New York, NY.

Please note there may be shipping delays that are out of our control.

Shipping Cost

All domestic orders include free standard shipping. If you wish to upgrade to express shipping, there is a $20 shipping fee for domestic orders.

For international orders shipping cost is based on order weight and shipping distance. We currently only offer international shipping for a select group of countries. Please refer to the list below for our current international destinations and shipping rates:

Canada

Standard International Shipping (2-3 business days)

  • up to 7 lbs: $10
  • 8 lbs and over: $20

UK, France, Germany, Ireland, Italy, Spain, Sweden

Standard International Shipping (6-12 business days)

  • up to 7 lbs: $15
  • 8 lbs and over: $30

Express International Shipping (1-5 business days)

  • up to 7 lbs: $30
  • 8 lbs and over: $50

Australia

Standard International Shipping (6-12 business days)

  • up to 7 lbs: $25
  • 8 lbs and over: $50

**If you are looking to ship to a country not listed above, please reach out to us at hello@botanabedding.com so we can try to accommodate your order**

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We currently offer free returns - no shipping or restocking fee :) 

To start a return, click this link. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Your item must not show any wear or tear. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at hello@botanabedding.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.