Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We currently offer free returns - no shipping or restocking fee.

To start a return, please click here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items that show wear and tear will not be accepted.

You can always contact us for any return questions at hello@botanabedding.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.